Privacy policy

Information

Feedback Group LLC privacy policy contains information about collecting users' personal data, products and services offered or performed by Feedback Group LLC and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the user to be familiar with the manner in which rendered accessible information via https://www.unbeatable.com/ website and our mobile application is processed. Due to the implementation of comprehensive security regulations, personal data provided by our website and mobile application users is of highest security standards. The acceptance of terms and conditions for the use of any Feedback Group LLC services or deciding on using or purchasing any product offered by Feedback Group LLC means accepting Feedback Group LLC Privacy Policy.

Provided data

Collected by Feedback Group LLC personal data and other user's information is used in order to complete user registration and at the same time to ensure his access to Feedback Group LLC services and products. While registering on our website https://www.unbeatable.com/ we request that you provide us with such information as: name, surname, company business name, address, website address, e-mail address in the event when a user uses our services. Some of the provided user's information such as: your IP address, domain, browser type, operating system type etc. may be automatically acquired when a user visits our websites. When contacting Feedback Group LLC the user may be requested to render accessible analogical data to those provided while registering on our website. Personal data provided in connection with the correspondence between the user and Feedback Group LLC shall be used strictly to reply to inquiries made by the user or to transfer information. We use the information you provide us in order to provide you with customer service, allow you to view your statistics, e-commerce, goals, performance, chat queue, availability, customer satisfaction, chats, chat logs, view the chat operators and visitors to your Unbeatable service.

Geo-Location Data

We do not ask you for, access or track any location based information from your mobile device at any time while downloading or using our Mobile Apps or services.

Communications from the Site

If you choose to receive it, we will send you a Unbeatable daily summary. This email is provided as part of the service so that you may have a summary of your daily chat logs. You may opt-out from receiving this at any time by updating your preferences within your account. We will occasionally send you push notifications in order to make you aware of any outages of service or to send you Unbeatable daily summaries if you choose to receive them. You may opt-out of receiving these types of communications by turning off push notifications at the device level.

Safe Harbor Compliance

Feedback Group LLC complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Feedback Group LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Feedback Group LLC at support@unbeatable.com.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Feedback Group LLC commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Feedback Group LLC at support@unbeatable.com.

When using the support section of our site we will collect your email address, name, twitter account for the purpose of allowing you to sign up for our customer support , submit a request, check your existing requests and commenting within the support forum. You may also upload a photo of yourself while using this service, if you no longer wish to have your photo displayed you may log into your account and request to have this removed or contact us at support@unbeatable.com.

When using our mobile application we may collect device information such as device type, operating system type and application version. We use this information in order to provide an optimized version of our application for your device type.

Third Party Information

We allow you to provide us with third party personal data. The information that we may collect is name and email address in order to allow you to add operators to your account. We will not use this information for any other purpose.

Children personal data

Feedback Group LLC shall take precautions to ensure the highest security level of all information and all personal data provided by minors using our services and products. We do not knowingly collect personal information from anyone under the age of 13.

Data disclosure

We do not sell your personal data to third parties.

Personal data and other information provided by users shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for the Feedback Group LLC's security and its rights protection, including the protection against the claims submitted by the third parties. The provided user's information may be utilized in the event of breach of terms and conditions for the use of services, misuse of funds, the necessity to take action against all user's unlawful actions. Feedback Group LLC shall transfer no information or personal data to third parties for marketing purposes.

Feedback Group LLC reserves the right to use the provided data for the marketing purposes and other purposes connected with presenting up-to-date offer of products and services in direct contacts with the user. You may opt-out from our marketing emails at any time by following the unsubscribe instructions located at the bottom of each communication or by emailing us at support@unbeatable.com.

Feedback Group LLC reserves the right to disclose personal data and other information relating to the user to third parties affiliated with Feedback Group LLC connected with providing services and its current business activity, such as payment processing, providing customer support and sending emails out on our behalf. Feedback Group LLC shall observe due diligence to make sure for the processing of data disclosed to entities affiliated with Feedback Group LLC to be in compliance with our privacy policy and the currently effective law.

Using 'cookies'

The so called `cookies` may be used while using services or products rendered by Feedback Group LLC These are pieces of information sent by the server, stored on a user's computer for the purpose of automatic identification of a particular user when using our services. 'Cookies' enable us to quickly confirm your identity and owing to them the use of our services becomes much easier and more widely available.

Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal data you submit within the mobile app.

Surveys

From time-to-time we may provide you the opportunity to participate in a survey within our Unbeatable application. If you participate, we will require your name and email address. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.

Add-ons

We allow you the option to integrate your live chat with 3rd party add-ons. Please be aware that Unbeatable is not responsible for any information that may collected through these third party add-ons.

Data protection

Feedback Group LLC applies technical safety measures of the highest standards to protect the provided data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the data provided by the user. The data is available solely to the user or to a person indicated by him provided authorized access has been granted to that person. You control who you allow access to the Unbeatable app by either selecting everyone or limited IP addresses.

The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Feedback Group LLC takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety.

When you enter sensitive information (such as credit card number) on our Web site or within our mobile application, we encrypt the transmission of that information using secure socket layer technology (SSL).

Privacy policy modification

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Data gathering entity

Conducting its activity, under the business name of Feedback Group LLC, with its registered office: 1201 ORANGE ST STE 600 ONE COMMERCE CENTER, WILMINGTON, DE 19801. UNITED STATES OF AMERICA shall be the entity gathering personal data and other information.

Commercial transactions

Feedback Group LLC reserves the right to use its privacy policy, user's account and provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of merger or transformation of Feedback Group LLC

Access

If your personal data changes, or if you no longer desire our service, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the “edit my profile” section of the site or by emailing us at support@unbeatable.com. We will respond to your access request within 30 days.

To request removal of your personal data from our testimonials or customer support forum, please contact us at support@unbeatable.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Link to Other Sites

This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personal data. This privacy policy applies only to information collected by this Web site.

Contact

Should you have any inquiries or doubts regarding our privacy policy or applied procedures feel free to contact us via the following e-mail: support@unbeatable.com.

Feedback Group LLC

Attn: Privacy Officer

1201 ORANGE ST STE 600 ONE COMMERCE CENTER, WILMINGTON, DE 19801