FFamily memberVerified family memberReviewed Aug 2026
Five months in, Dad calls it home.
My dad has lived at Care Phoebe in Tustin for five months, so this is still fresh.
We ended up here more by math than by choice. He needed help with his medication, with staying clean and getting to appointments, and the private-pay places we toured were out of reach. This community takes part in California's Assisted Living Waiver through Medi-Cal, which made it affordable.
I won't pretend I wasn't nervous. The waiver process confused me, and Dad worried about sharing a home, losing his privacy and being pushed into religious activities. During admission, staff and our care coordinator went through the paperwork, his medications and his appointments, and someone told him plainly that the faith-based activities were optional. That mattered.
The person who untangled the waiver paperwork and Dad's main caregiver stood out most. His caregiver noticed he likes his coffee outdoors and started setting up a safe spot for him in the backyard before breakfast.
He gets respectful help with hygiene, medication reminders, home-style meals, housekeeping and rides to the doctor. He likes the soup and the chicken and rice, he'll sit outside watching baseball, and he turns up for movie nights. His room and the shared bathroom stay tidy, and things got easier once one of us became the main contact.
It wasn't seamless. The paperwork took longer than we expected and needed several follow-up calls, but staff told me which documents were outstanding and coordinated with our approved care agency.
I'd tell another family to start the waiver early and ask for a written breakdown of what's covered, what isn't and which agency handles each step. Dad worries less about money now, he's stopped missing doses, and he's begun treating the place as home.
FFamily memberVerified family memberReviewed Aug 2026
Bingo Helped Bring Mom Out of Her Shell.
My mom has lived at Care Phoebe for eleven months. After a fall, she had become withdrawn and needed help with bathing, dressing, medication, and walking. We wanted a smaller home where caregivers could learn her personality and routines, but we worried she might not get enough social activity. Since Mom isn’t particularly religious, we also wondered whether the home’s Christian identity would make her uncomfortable.
During admission, staff reviewed her mobility, diet, medications, and preferred routine. We brought her quilt, family photographs, and favorite recliner to make the room familiar. Religious activities have remained optional, which mattered to us.
The moment I remember most involves bingo. Mom always watched the other residents play but never joined. Her regular daytime caregiver noticed, sat beside her for the first game, and helped until she felt comfortable playing independently. It wasn’t a grand gesture. It was someone paying attention, and that made a real difference.
Staff help with personal care and medication while giving Mom time to do whatever she can safely manage herself. We receive calls after appointments and when they notice a meaningful change in her appetite, mobility, or mood. She’s become more social, regained confidence walking with assistance, and started eating more regularly.
The caregiver who prepares the meals serves home-cooked food family-style. Mom enjoys bingo, karaoke, movie days, and sitting in the backyard. Snacks are available during the day, and the home is generally clean and feels more like a residence than a facility.
We did have a laundry mix-up when two sweaters ended up with another resident. Staff returned them promptly and added clearer labels to her clothing.
I’d give Care Phoebe four stars. Visit on an ordinary day to understand the routine and atmosphere.
FFamily memberVerified family memberReviewed Aug 2026
Great Place.
Everybody here is so welcoming, and it's been a wonderful place for my grandma to call home.
FFamily memberVerified family memberReviewed Aug 2026
Small Checklist, Big Difference.
My 70-year-old brother has been living at Care Phoebe for eight months after suffering a traumatic brain injury in a car accident. Choosing a place for him was one of those decisions that never feels simple. He needed help with his medications, a structured routine, mobility supervision and behavioral support, but we knew a large institutional setting would be too much for him. Noise and unfamiliar faces can overwhelm him, and I worried people might only see what he couldn’t do.
Before the move, we shared his rehab goals, triggers, medication schedule and normal routine. We brought family photos, his music and a large written calendar for his room. One caregiver came up with a simple morning checklist that showed him the order of his grooming tasks. It doesn’t sound like a huge thing, but it kept him from getting frustrated and allowed him to do more on his own.
That approach has meant a lot to us. The staff give him reminders, redirect him when he’s upset and supervise his mobility, but they don’t automatically do everything for him. They encourage him to handle the things he can safely manage himself. Our main family contact also receives updates about his mood, appointments and progress toward his care-plan goals.
He likes the home-cooked meals, movie afternoons, light exercise and cognitive games. The staff have also helped him attend an outside TBI social program. His room and the common areas always feel bright, organized and comfortable.
It hasn’t been perfect. One planned outing was canceled at the last minute because transportation wasn’t available. We were disappointed, but the staff arranged an activity at the house and rescheduled the outing for the following week.
He’s less frustrated now, manages more of his morning routine, and actually looks forward to getting out for activities. I’d give Care Phoebe four stars. For another family considering TBI care, I’d ask how individual goals are tracked and how routines are shared between caregivers. Consistency makes a real difference.
FFamily memberVerified family memberReviewed Aug 2026
A wonderful change for mom.
Mom moved to Care Phoebe from another care home that just wasn’t the right fit, and the difference has been remarkable. She’s happier, has gained weight, and aside from the anxiety caused by her dementia, seems much more content. The staff encourage her to join in with activities and genuinely care about making each day a good one. They went above and beyond for her birthday, which meant so much to our family.
About
Care Phoebe is a spacious board and care facility for seniors located in Tustin, just east of the 55 freeway. The facility offers assistance with daily living activities and ambulation support. Residents receive all meals, snacks, personal laundry, and housekeeping services included in their care. With a capacity of six residents, Care Phoebe aims to provide a comfortable and supportive environment for seniors.
Pricing
Shared BedroomStarting at $3,930/mo
Private RoomStarting at $5,500/mo
Starting prices reported by the community; actual rates vary with care level and unit availability.Amenities
This community is state-licensed (not a Medicare Care Compare skilled nursing facility). Federal CMS star ratings and PBJ staffing do not apply here.
License 306006304 · TUSTIN, CA. Inspection history and ownership details come from state sources as we add them — Unbeatable scores still come only from verified reviews on this site.
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Ownership
Operated by CARE PHOEBE LLC (independent) since 2026.
Dec 2023 operator transition — CARE PHOEBE LLC Licensee / owner: CARE PHOEBE LLC
