FFamily memberVerified family memberReviewed Aug 2026
Communication Let Our Family Down.
My mother spent three months in memory care at Everest at The Groves of Tustin, and it didn't line up with what we were led to expect when she moved in. We knew going in that settling her would take time, but a lot of the time it felt like our family was the one doing the legwork to find out how she was doing instead of anybody keeping us in the loop.
We'd asked for regular updates, mainly because Mom couldn't really tell us herself how her days were going. Some weeks we'd hear from them like clockwork, and then other weeks our messages just sat there until we picked up the phone and called again. There were a handful of times where one staffer would tell us one thing about her routine or whether she'd joined in on activities, and somebody else would tell us something completely different. It got hard to know what was actually going on with her.
There were a few caregivers who were clearly patient and sweet with Mom, and the place itself was always clean. But those things just didn't cancel out the communication mess. We brought it up more than once and were told the follow-up would get better, and then the same stuff kept happening anyway.
Moving a parent into memory care is already loaded with guilt and second-guessing. Having to keep circling back and asking for the same information over and over made a hard thing even harder. In the end we decided to move Mom somewhere else, because the whole setup just didn't feel right for her or for us anymore.
This rating reflects our fictional family's overall experience, especially the shaky communication and how little changed after we spoke up.
FFamily memberVerified family memberReviewed Aug 2026
A Mixed Experience.
My aunt spent six weeks in assisted living at The Groves. The caregivers we crossed paths with were friendly, and her room and the shared spaces stayed clean the whole time. She got a kick out of a few of the activities and, for the most part, had good things to say about the folks looking after her.
Where we ran into trouble was the office side of things. More than once we had to call back a second or third time just to get a straight answer, and some of what we were told during move-in wasn't as clear as it should've been. Nothing blew up into a real crisis, but having to chase people down over and over wore on us after a while.
The hands-on care felt warm and genuine. It was the communication and the day-to-day organization that fell short. Our time there wasn't bad by any stretch, but it wasn't the smooth ride we'd counted on either.
FFamily memberVerified family memberReviewed Aug 2026
Warm, First-Rate Care You Can Feel.
The whole place has this calm, easy feeling to it the second you walk in. They treat every resident like they matter, like they're somebody. You always get a smile and a hello from the staff, and they've clearly got their act together as a team. First-rate people, every one of them, and they never seem too busy to sit and spend real time with the residents or with us when we come by. The care and the comfort here are honestly hard to beat. The residents look right at home, and there's a whole lineup of in-house activities that keep folks engaged. They'll even pull you right in as a visitor if you want to join.
FFamily memberVerified family memberReviewed Aug 2026
Patient Memory Care With Room for Better Communication.
Dad's been in memory care coming up on a year now. Picking the place wore us out; new places rattle him, and none of us could say for sure how he'd take to strange faces and a whole different rhythm to his days.
What won me over is that the caregivers actually bothered to figure out what calms him down when things get to be too much. I've watched them during visits. When he gets stubborn or worked up, they don't argue with him or hurry him along; they just steer him gently toward something else. He knows a handful of the regulars by now, and you can tell he's easier around them.
The building itself is kept up nicely, and the memory care wing feels safe without feeling like a lockdown. Dad does a few of the activities but he's more of a sit-back-and-watch person for most of the day, and the staff mostly let him be instead of nagging him to join in.
The one thing keeping this from five stars is communication. The updates haven't always been steady, especially back when a few of us were all phoning in with our own questions. We sorted a lot of that out by picking one person to be the point of contact. Still, I'd love to see the handoff between shifts and the family tightened up.
Dad seems settled and looked after. My advice to other families: stay in the picture, ask questions, and pin down a single point of contact early on.
FFamily memberVerified family memberReviewed Aug 2026
A Place Where Mom Feels Like Herself Again.
My mother has been living in Assisted Living for nine months now at Everest at The Groves of Tustin. Before that, she had been living alone and claiming she was coping okay despite Really many activities of daily living were becoming increasingly difficult. We were nervous that moving her would strip her of this independence that she was struggling to maintain.
It wasn't all smooth sailing during the first few weeks. Mom received a lot of phone calls while she was in the hospital, and she kept asking when she could go home.
What made the biggest difference was the unflappable pace of the day-to-day care, the never-rushed tempo of life at the home. The healthcare workers took note of something smalla feeling shared by Momthat Mom liked sitting outside with her coffee before breakfast. Then they didn't try to change the routine, they just worked around it. That might seem like a little thing, but it made Mom feel like she had some authority. The community is clean and comfortable but not too stuffy.
Mom is grouchy about some of the meals like she has been everywhere she's been for the past 50 years, but she usually finds something she likes. She is also beginning to partake in more of the activities. When she first started going, she sat in the back and just watched. Now she can identify quite a few of the residents and sometimes tells me she can't talk because she is too busy. Communication has been good overall.
I have been kept informed of any changes and my questions answered without being made to feel difficult. There have been a couple of small errors with laundry, but both were rectified efficiently. The most striking change is that Mom appears to be less lonely. Though she still longs for her home, we do not deny her absence, but she is much better protected, involved, and cared for on a daily basis. For our family, this has been five star.
FFamily memberVerified family memberReviewed Aug 2026
Dad Loved It.
The staff are all nice, pleasant, and helpful. But there's no registered nurse on site, so if anything happens, residents get sent to the ER, even if that means multiple trips. I assumed every facility would have at least one RN, since it's not a hospital. I didn't think to ask, and no one told me that a fall or any pain means a trip to the hospital. The paramedics actually said this place is known for constantly calling them to transport residents.
They're also not very proactive. I've had to call again and again just to get things done. My family member is in memory care, and he doesn't seem to get much help. No one reminds him to use his walker at meals or around his room, and he gets little assistance with changing, brushing his teeth, or basic hygiene.
When I moved him in, I signed up for extras like hairdressing every six weeks and TV and cable. There was paperwork for all of it, and none of it got handled until I called several times.
About
Everest at The Groves of Tustin offers a warm, welcoming community designed to support your lifestyle and well-being. Located in Tustin, California, residents enjoy personalized Assisted Living and Memory Care services tailored to meet individual needs. The facility features cozy common areas, beautifully landscaped grounds, and easy access to essential services. Residents can enjoy chef-prepared meals in a warm dining atmosphere and participate in a variety of engaging activities and events that foster connection and wellness.
Pricing
Assisted LivingStarting at $3,900/mo
Memory CareStarting at $4,350/mo
Studio ApartmentsContact for pricing
1-bedroom apartmentsContact for pricing
Companion SuitesContact for pricing
Starting prices reported by the community; actual rates vary with care level and unit availability.Amenities
Transportation & ShoppingGeneral Transportation ServicesScheduled Transportation to Appointments
Personal CareBathing AssistanceDressing AssistanceUrinary Incontinence CareFeeding AssistanceEscort Assistance Within Community
Care Staffing & Medical24-Hour StaffingMedication ManagementMemory Care Programming
Games, Hobbies & RecreationFacilitated Field Trips/OutingsOrganized Activities/ProgramsSocial Activities/Events
Campus/Building DetailsSmall Home-Like Setting
Safety & SecuritySecured Memory Care Unit
PetsPets Allowed
Resident InformationOffers Respite Care
State licensing
This community is state-licensed (not a Medicare Care Compare skilled nursing facility). Federal CMS star ratings and PBJ staffing do not apply here.
License 306006736 · TUSTIN, CA. Inspection history and ownership details come from state sources as we add them — Unbeatable scores still come only from verified reviews on this site.
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Ownership
Operated by EVEREST TUSTIN BLESSING STAR, LLC & SCHC (MANAGER) (independent) since 2026.
